Customer Service

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How Gift List works
Set up a Gift List
Service Checklist

How Gift List works

If you're holding a special event, such as a wedding or anniversary, your friends and family will naturally want to give you a gift to mark the occasion. Having a John Lewis Gift List means you'll receive exactly what you like and there won't be any duplications.
  • A free service for you and your guests
  • A huge range of gifts for all the important life events
  • Easy to add items using scanners in a John Lewis shop or on the website at home
  • Several ways your guests can buy a present
  • Keeps track of your gifts, so you'll know exactly who gave you what
  • Free two and five year guarantees on many electrical and technology products
  • Prices that are 'never knowingly undersold' in our shops
  • Free delivery

Set up a Gift List

You can set up (register) a Gift List online or you can visit your nearest John Lewis shop. We suggest you do this well in advance as we only take on a limited number of Gift Lists each month.

About eight weeks before the big day, we'll ask you to visit your local branch and select the products you'd like to receive as gifts. You can also add items to your list online by entering the product codes or selecting items by browsing. Click here for more information about adding items to your list.

You can also opt to be given John Lewis gift vouchers, and can request a number of cards to send to your guests, letting them know your Gift List is at John Lewis.

Service Checklist

The service we offer is shown below: -

List Set Up
  • Our Gift List service is free to you (the list holder) and your guests
  • We'll supply invitation inserts for you to send out to your guests, informing them of the Gift List details
  • You should only compile your list 6 - 8 weeks prior to your event to ensure your product choices are from our most current ranges. You should avoid adding Reduced to Clear or Special Buy items to your list as we cannot guarantee their availability. Products that are exclusive to online or delivered directly to customers homes by selected suppliers are not available on the Gift List
  • John Lewis Gift Vouchers will be automatically added to your list as an option for your guests
  • When you have finished creating your list, we'll send you the final copy to review
  • Products may become discontinued at any point during the life of your list, and we will indicate this on your Gift List summary. If this happens before an item has been purchased, we recommend that you remove it and select something else instead
  • Honeymoons must be booked directly with Kuoni. Kuoni honeymoons booked through an intermediary 3rd party travel agent cannot be added to your Gift List
Guest Purchasing
  • Guests will be able to purchase from the list 6 weeks prior to and 2 weeks after the event
  • There are 3 ways to shop from the list:
    1. Online via
    2. Phone us: the guest line is: 0345 600 2202. Lines are open Monday to Friday 8am - 8pm, Saturday 8am - 6.30pm and Sunday 10am - 6pm. (Please refer to your service provider for call charges.) The Gift List can be emailed to guests
    3. In person: Guests can visit the Gift List department in any of our shops and receive a print out of the list, or purchase directly from it if a gift has already been chosen
List Management
  • Once you've registered and set up a password you can view your Gift List online at You'll be able to edit your list, add more items or see what's been purchased
  • We'll send you a regular summary showing the progress of your list
  • We'll pass any Charity donations to Cancer Research UK when your Gift List has closed to guests
  • We'll pass any honeymoon contributions to Kuoni when your Gift List is closed to guests. Kuoni will either deduct the amount contributed from the balance to pay for the honeymoon, or if the cost has already been paid, they'll refund the amount contributed to the original payment method. If the total value of contributions is greater than the total value of the honeymoon, then the excess will be refunded to you as John Lewis gift vouchers
  • If 4 weeks have passed since you received your final delivery and all gift vouchers have been issued, we'll complete your list and send your final summary which will act as your proof of purchase
Product Availability
  • We'll advise you on the availability of products - it's possible that some may be discontinued during the life of your list. We'll show this in your Gift List summary
  • If an item is out of stock when purchased, we'll do our best to try and source it for you if at all possible.
  • If we're unable to obtain an item on the Gift List, we'll substitute it with an item of equivalent value, or with John Lewis Partnership gift vouchers, to the price paid by the guest. If this happens, we'll discuss it with you before making the substitution, but we won't notify your guests
  • We offer a free collated standard delivery service within the John Lewis delivery area. However timed or special deliveries can be arranged at a charge. We will endeavour to deliver in one main delivery but if items need to be ordered, these will arrive in additional later deliveries. At times we may use a carrier to make a delivery on our behalf
  • We can store items for up to 8 weeks after your event. You must take delivery of your gifts within this time. If you're unable to do so - we would recommend that you opt for a Gift Voucher list. We reserve the right to exchange your stored products into gift vouchers if you are unable to take delivery within 8 weeks of your event
  • Deliveries to the Channel Islands, Jersey and international deliveries will be classed as export lists and will be charged. Please contact us to discuss this when you are setting up your list
  • If you would like some items to be delivered before your event, please let us know by using the early delivery indicator when compiling your list
  • We'll deliver gifts approximately 3 weeks after the event, and you can either collect gift vouchers from our Gift List department on production of photographic identification, or have them posted to you via recorded delivery once the Gift List has closed to guests
  • Delivery should be arranged with us with a minimum of 2 weeks' notice, as we can only deliver a set number of Gift Lists per day. It is advisable to book your delivery date as soon as possible after compiling your list
  • If there are any outstanding gifts, we'll arrange for them to be delivered or collected at an agreed later date, with a minimum of 2 weeks notice
  • We're sorry that we're unable to organise early deliveries for a "show of presents"
  • We'll securely pack (but not gift wrap) gifts to ensure they arrive safely at their destination. If you notice that any items are damaged or missing, please notify us as soon as possible within two weeks of delivery so we can help sort out any issues
Returns and Cancellations
  • We want you to be happy with your gifts. If you're not, you can return up to 25% of the total value of your gift list in exchange for another item or gift vouchers equivalent to the price paid for the Gifts by the respective Guest
  • If you've changed your mind about keeping any of your gifts and would like to return them, please let us know. Unless faulty, we'd like this to be within 35 days of receiving your delivery.
  • It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean:
    i) You've kept all the original packaging and labels
    ii) it is undamaged and unused
  • We can't offer exchanges, unless faulty, on the following items: products which have been personalised for you, perishable goods such as fresh flowers and food, or computer software that has been opened
  • Where a product has been specially ordered for you, unless faulty, we are unable to offer an exchange. We are unable to accept cancellations for these orders unless within 48 hours of your order being placed. We will make this clear with you when you place your order
  • Charity donations can't be cancelled or refunded without written permission from Cancer Research UK and if cancelled will be refunded to the guest and you cannot exchange them for John Lewis gift vouchers or other items
  • If you cancel your honeymoon, please contact us as soon as possible. We'll remove the honeymoon option from your Gift List and we, or Kuoni (depending on when you notify us), will refund your guests (we can offer guests the option to select an alternative gift if you wish)
  • You will need to direct any returns to the relevant selling department at John Lewis with the final list summary - this is your proof of purchase
  • All refunds on Gift List are given in the form of Gift Vouchers. We are unable to issue John Lewis Partnership Gift Cards
  • This does not affect your statutory rights
  • We are 'Never Knowingly Undersold': prices of your gifts may fluctuate during the life of your list in response to competitors. Guests will be charged the price of the gift applicable on the day of their purchase
Terms and Conditions
  • You agree that your use of the Gift List service is governed by our Terms and Conditions and this service checklist. We reserve the right to change these from time to time, and your continued use of the Gift List service following such a change shall be deemed to be your acceptance of such change. It is your responsibility to regularly check to determine whether the Terms and Conditions and service checklist have been changed. For full terms and conditions, including our returns policy, please visit

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John Lewis plc Registered office: 171 Victoria Street, London SW1E 5NN. Registered in England.
Company registration number: 233462. VAT no: GB232457280