Security

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Security certificate problems
SSL
Cookies
Card verification value
Verified by Visa and Mastercard® SecureCode

Security certificate problems

If you are using IE4 or some versions of IE 5.0, you may get a warning message telling you that our certificate has expired, is not yet valid or is not to be trusted. However this is just an error in your browser interface. If you click 'yes' to proceed, your connection will be secure. You can confirm that your connection is secure by right-clicking on the page and selecting 'Properties'. In the pop-up box the connection should say 'SSL' and will also tell you the type of encryption.

The message occurs because the Server Certification Authority has renewed the keys with which they sign all certificates and some older browsers do not recognize the new keys.

We recommend that you use IE 5.5 or above to avoid this issue.


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SSL

We realise how important it is to securely store any information that you provide. johnlewisgiftlist.com maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.

You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.johnlewisgiftlist.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.


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Cookies

When you visit the John Lewis Gift List website, we collect information about your computer and assign you a "cookie" (a small, unique identifier text file). You don't provide this information, it's collected automatically as a way of supporting your visit to this website.

Cookies are tiny text files stored on your computer when you visit certain web pages. To make full use of johnlewisgiftlist.com, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them. Our cookies don't store sensitive information such as your name, address or payment details. However, if you'd prefer to restrict, block or delete cookies from johnlewisgiftlist.com, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser.

John Lewis Gift List uses cookies for a number of purposes (eg. to enable online shopping and to monitor traffic on the website).

Session cookies are small bits of text-only information stored by the browser while you are using the site. This site uses session cookies to ensure that you are recognised when you move from page to page. If you do not have session cookies enabled, you will not be able to use the buy a gift or listholder pages. If you are a listholder, and you sign in to your list, but on some pages see 'Gift List number Default', this may indicate you have your session cookies disabled. You can choose to accept session cookies by changing the security settings in your browser.

We also use tracking cookies to enable the function of our SiteCatalyst analytics software, supplied by our business partner Adobe. This software helps us collect and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies can only be seen by the relevant teams at John Lewis and Adobe and never shows any confidential information.

When registering for a Gift List, we use an extra tracking cookie to measure registrations that have followed from our activity on Facebook.

John Lewis Insurance use remarketing cookies on this site for targeting and optimisation purposes across the Google network. Based on how a user has historically interacted with the site, Google allows John Lewis Insurance to determine what advertisements are shown across the Google search network. Data collected is anonymous and no identifiable information e.g. address, bank details are stored. If you wish to opt out of you can visit https://www.google.com/settings/u/0/ads and click on 'Opt out of interest-based Google Ads Across the Web'.

We may from time to time use links to third party sites which use cookies. However, cookies cannot harm your computer and we do not send any personal or private information.


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Card verification value

The CVV (Card Verification Value code) is the security code number on the back of your credit/debit card, above your signature (the last 3 digits), or the 4 digit code on the front of your American Express card above the long account number. Your card issuer may refer to the CVV as CSC, CV2, CVC2 or CID, but the function is the same for all major card types. We do not store your CVV number, but use it to perform a security check. If you have any questions about the location of the code on your card please get in touch with your payment card provider.


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Verified by Visa and Mastercard® SecureCode

To give you even more confidence shopping online with johnlewisgiftlist.com and johnlewisnurserylist.com, we've introduced Verified by Visa and Mastercard® SecureCode. These services enhance your existing card account against unauthorised use when you shop with us.

To use this service, you must first register with the bank or other organisation that issued your card. To find out more about these services:

  • Click here to visit the Verified by Visa website

  • Click here to visit the Mastercard® SecureCode website
Once you've registered and created your own private password with your card issuer, you will be automatically prompted to provide this password each time you make a purchase.

Please note: johnlewisgiftlist.com and johnlewisnurserylist.com do not have access to your Verified by Visa or Mastercard® SecureCode password.
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